Esquao HELP Navigator

Reports to:  HELP Team Lead                  Location:  Edmonton                   Salary Range: 55,000+

Term:  Full time permanent                                Closing Date:  Until a Suitable Candidate is found.


The Human-centre Engagement Liaison Partnership (HELP) is an initiative by the Edmonton Police Service (EPS) to partner with social agencies to reduce the overrepresentation of vulnerable and marginalized community within the judicial system. The program works by having frontline social agency workers (navigators) partner with uniformed EPS members, deploying to calls for service within a fully integrated model.

The overarching goal of HELP is to divert the vulnerable and marginalized community members away from the justice system by first identifying the absent basic needs of that individual and to then navigate them to the appropriate resource. This will help reduce the likelihood of them coming to police attention again whilst increasing their well-being, quality of life and social determinants of health.


Position Summary:

Working in tandem with their EPS partner, navigators will assess referrals made by frontline police officers and assist them in supporting vulnerable people, either through information sharing and problem solving with the police member, or by directly working with the vulnerable person on a case plan and assisting with service coordination and system navigation.

Navigators work intensively in a small team consisting of a variety of social service workers and EPS members, engaging regularly with both government and non-government agencies. These include Edmonton Crown Prosecution Service, Alberta Health Services, Edmonton Remand Centre, Government of Alberta, and a multitude of nongovernment (social) agencies.


Minimum Qualifications:

  • Knowledgeable about the history of policing and Indigenous Peoples
  • Successful Criminal Record and Vulnerable Sector clearance
  • Undergraduate University Degree is an asset
  • Valid Driver’s License is required.


Knowledge and Skills:

  • Familiarity with Indigenous communities, organizations and social programs and services in Alberta and across Canada;
  • Knowledge and commitment to the principles and values that guide the work of Esquao: Institute for the Advancement of Aboriginal Women;
  • Understanding of issues related to enhancing the lives of Indigenous women and their families;
  • Ability to work within an integrated team setting with competing demands and ever-changing environment
  • Must have excellent boundaries and sound self-care practices
  • Possess strong mental resiliency
  • Must be a creative worker and resourceful advocate
  • Excellent case management skills with the ability to facilitate, communicate and ability to nurture collaboration amongst diverse stakeholders
  • Fluent with the spectrum of government programs, community supports and other services available to those in need of support
  • Training or experience with evidence-based principles, client centered approaches, trauma informed practices and harm reduction models
  • Ability to work both independently and collaboratively when required
  • Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment
  • Ability to navigate and balance a paramilitary organizational culture while building effective relationships within the communities served
  • Must be willing to work with clients who can be challenging at times and who may be suffering from mental health and addiction challenges
  • Proven ability to demonstrate compassion and empathy to clients
  • Work collaboratively with navigators from other social agencies, and those embedded within divisional teams


Citizenship: Canadian citizen or permanent resident (eligible to work in Canada)



  • Fluency in English is essential. Bilingualism in an Indigenous language is a strong asset.



  • Engage with clients at the scene of a call, at the HELP building or via telephone
  • Facilitate provision of services by navigating and/or delegating tasks to various agencies
  • Work collaboratively with HELP constables, other team members and community partners to develop and manage individual case plans
  • Meet, transport, and attend (as required) client meetings and appointments (medical appointments, housing appointments, professional appointments, etc.)
  • Visit clients in jail/hospitals and implement transition plans to ensure smooth transfer back into the community
  • Provide crisis intervention should a client be in distress or frontline patrol require support
  • Ensure ongoing follow up for clients by connecting with various agencies to ensure completion of tasks
  • Attend daily meetings to discuss various clients, locate clients, and provide client updates and provide timely reports and documentation on progress
  • Advocate for clients when appropriate
  • Educate and empower community participants to understand and achieve their rights and responsibilities, as participating members of society.
  • Report to the HELP Sergeants and Team Lead on daily activities and whereabouts
  • Participate and provide educational sessions to the greater community
  • Improve overall system performance by identifying and addressing system gaps, overlaps, and redundancies
  • Prioritize tasks, take initiative, and maintain flexibility as tasks and appointments may vary daily
  • Assist or conduct any other activity as required by the program.
  • Provides input into program evaluation upon request.
  • Other duties as assigned.



Hours of Work:

  • 4 Days on, 4 Days off, 7am-6pm
  • Time in excess of regular working hours may be required on occasion, with time off in lieu or overtime allocated as approved by EPS leadership consistent with agency specific policies.
  • Coverage may include 7 days a week and require flexibility within hours of operation.


Please submit resume and covering letter to: Attention: Hiring Committee


Priority will be given to Indigenous candidates.

Please note: This position is located in Edmonton


Email submissions only. No phone calls please.

Only those selected for an interview will be contacted.