Careers

Location: Edmonton
Closing Date: Posting will remain open until suitable candidates have been chosen.

 

Position Summary

The Navigator provides compassionate, trauma-informed and guest-centered support to women and, where applicable, their family who are experiencing homelessness, domestic violence, abuse, or other significant life challenges.

The Navigator helps guest identify their immediate needs, develop individualized goals, access community resources, and work toward safe and stable housing and greater independence.

 

Reporting to the Facility Supervisor, key responsibilities include:

• Complete guest intake, needs assessments and risk/safety assessments.
• Provide emotional support, crisis intervention and practical assistance.
• Develop individualized case plans with guests based on their goals and strengths.
• Support guests with housing applications, income assistance, identification, transportation, healthcare and other services.
• Connect guests with community agencies, domestic-violence services, mental-health services and other appropriate resources.
• Assist guests in developing life skills and strategies for independent living.
• Advocate for guests when accessing government, health, housing and social-service systems.
• Maintain accurate, confidential case notes, incident reports and other required documentation.
• Monitor guests’ progress and update case plans as appropriate.
• Respond appropriately to conflicts, emergencies and challenging situations.
• Promote a safe, respectful and supportive shelter environment.
• Work collaboratively with shelter staff, social workers, healthcare providers and community agencies.
• Participate in team meetings, training and program activities.
• Follow organizational policies regarding confidentiality, boundaries, safety and mandatory reporting.
• Perform other duties related to shelter and guest support as required.

 

Minimum Qualifications

• Diploma or degree in Social Work, Human Services, Child and Youth Care, Community Support Services, Psychology, or a related field.
• Experience working with women experiencing homelessness, domestic violence, trauma, poverty, mental-health challenges or addictions is an asset.
• Strong communication, interpersonal, conflict-resolution and crisis-management skills.
• Ability to maintain professional boundaries and confidentiality.
• Important skills for the role: empathy, patience, cultural sensitivity, trauma-informed practice, de-escalation, active listening, advocacy, organization, sound judgment and the ability to remain calm during crises.
• Ability to work independently and as part of a multidisciplinary team.
• Strong documentation and computer skills.
• First Aid/CPR is required.
• Vulnerable sector/police information checks is required.
• Monday to Friday days with the possibility of evenings, weekends and overnight shifts when required.

 

 

Please submit resume and covering letter to: HR Director at: jenelle@iaaw.ca

 IAAW is committed to equitable hiring practices and welcomes applications from qualified Indigenous persons.

 

Email submissions only. No phone calls please.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Esquao, the Institute for the Advancement of Aboriginal Women, is an Alberta non-profit organization that serves to amplify and share the voices of Indigenous women on the issues and challenges they face.